Note: This is a template draft, not reviewed legal text. Have it reviewed by a lawyer before any real, public operation, and adapt it to the actual circumstances (operator, contact address, GDPR data controller if applicable).

What data is processed?

Using this ticket system processes:

• Discord username and Discord user ID of ticket creators
• The content of messages sent in the ticket channel
• Discord server (guild) and channel IDs
• On dashboard login: Discord username, ID, and the servers where you have admin/access permissions (via Discord OAuth2, scopes identify and guilds)

What for?

Exclusively to provide the ticket system: displaying, assigning and answering tickets, and generating the automatic summary (title/description/category/ priority) via an AI language model.

Sharing with third parties

Ticket messages are sent to OpenRouter (and the AI model selected there) for automatic summarization. Data is not shared for advertising or other purposes, and is never sold.

Retention period

Ticket data remains stored until it's manually deleted or the server operator disables/removes the bot from a server. Daily backups are kept for 14 days.

Contact

Direct privacy questions to the operator of this instance.